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Privacy Policy

Welcome to EZMoving (www.ezmoving.co.uk). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.

  • Account Information: Username and password (if you create an account).

  • Usage Data: Information about how you use our website, including pages visited, time spent, and interactions with content.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • AI Interactions: Records of your interactions with our AI assistant, including questions asked and responses received.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you provide information through forms, registrations, or communications.

  • Automated Technologies: Cookies, web beacons, and similar technologies that track your activity on our website.

  • Third-Party Sources: Service providers, analytics partners, and advertising networks.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To deliver the information, resources, and AI assistance you request.

  • Personalization: To customize your experience and provide relevant content.

  • Communication: To respond to inquiries, send updates, and provide customer support.

  • Analytics: To analyze website usage, improve our services, and develop new features.

  • Marketing: To send promotional offers and marketing communications (with your consent).

  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Data Sharing

We may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as hosting, analytics, and customer support.

  • Business Partners: Partners who offer products or services that may be of interest to you (with your consent).

  • Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information (subject to legal limitations).

  • Objection: You can object to the processing of your personal information for marketing purposes.

  • Portability: You can request a copy of your personal information in a portable format.

To exercise these rights, please contact us at support@ezmoving.co.uk.

8. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Continued use after changes constitutes acceptance.

12. Contact

If you have questions about this Privacy Policy, please contact us at support@ezmoving.co.uk.

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